Despatch Policy

Under normal circumstances we aim to despatch goods within 2 working days of receiving an order.  Our working days are Wednesday to Sunday (closed Monday & Tuesday). 

While every effort will be made to ensure that all items shown on the website are in stock, we sometimes may run out of a particular item.  If this is the case we will contact you and offer your choice of alterantive item of the same value, or a full refund.

Prices and Tax

The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

Cancellation and Returns

If you are not satisfied with goods purchased from us, you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods. If you are dissatisfied with your goods, please send an e-mail within 7 days of receiving them, letting us know whay they are unsatisfactory, and we will contact you with details of how and where to return the goods to us.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors, and to variations in lighting conditions.

Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.  We do not store customers' personal financial information (credit and debit card details).

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

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